SERVICE DELIVERY CHARTER
Our Vision: The Corporation aspires to a vision that seeks “To be a world class provider of quality and sustainable water and sewerage services.”
Our Mission: The Corporation aims at “Providing efficient, reliable and affordable customer-driven water and sewerage services within the Republic of Liberia.”
Our Core Values: Professionalism, Integrity, Transparency & Accountability, Innovation & Teamwork, Quality Service, Customer Satisfaction
Our Key Services
| Service | Eligibility | Cost (USD) | Timeline | Contact Point | ||||
| Water Services Registration | Families & Businesses within Urban Communities with Water installations
Passport size photo Photocopy of Citizen ID, and/or Passport, Driver License, Voter Card |
$ 70.00–$115.00 (Family & Small Business)
$ 215.00 (Business Connections) |
3-7 Working Days | Joyce C.B. Bernard
+231-777-677-334 Oscar B. Otto +231-886-375-220 Hotline: 5972 OR 886-617-200 |
||||
| Sewerage Service Registration | Families & Businesses within Urban Communities for water installations.
Passport size photo Citizen ID, and/or Passport, Driver License, Voter Card |
$50.00 (Sewer for family)
$ 100.00 (Sewer for Business) |
3-10 working days | Joyce C.B. Bernard
+231-777-677-334 Oscar B. Otto +231-886-375-220 Hotline: 5972 OR 886-617-200 |
||||
| Desludging Services | Families and Businesses not connected to sewer grid.
Accessible environment |
$ 88.00- $770 Per Distance | 3-5 Working days | Joyce C.B. Bernard
+231-777-677-334 Oscar B, Otto +231-886-375-220 Hotline: 5972/886-617-200
|
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| Waste Dumping | Private Truck Operators
Business Registration |
$ 27.50 Per Load | 1-3 Working days | Joyce C.B. Bernard
+231-777-677-334 Oscar B, Otto +231-886-375-220 Hotline: 5972/886-617-200
|
||||
We Commit to:
- Provide timely, efficient, and professional services.
- The right to privacy and
- The right to access corporate information pursuant to the Freedom of Information Act.
- The right to access corporate services and facilities in a suitable manner that meets customer needs subject to applicable laws of Liberia.
- The right to lodge complaints.
- The right to review and seek appeal to complaints.
How You Can Reach Us:
We value your feedbacks and are committed to improving our services.
- Visit our Customer Service Desk at Head Office King Sao Boso Street.
- Fiamah Sewer Plant, Fiamah, Sinkor
- Soul Clinic Mini Water System, Coco Cola Factory, Paynesville City, Liberia.
- Rock Hill Community, GSA Compound, Paynesville City, Liberia.
Phone: Hotline: 5972/+231886-617-200
- Email: info@lwsc.gov.lr
- Suggestion Boxes: Available at all service locations.
- Online: www.lwsc.gov.lr/ f The Liberia Water and Sewer Corporation
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