frequently asked questions (FAQ)

How Can You Get Connected

How Can You Get Connected To Our Services

  1. Prospective customers can fill out an application online or visit the customer service section of the Commercial Department of LWSC, obtain and complete an application form which is free of charge. Upon completion, the form has to be returned to the Customer Service Section.
  2. Completed application form will be sent to the Block Mapping Section with instructions to conduct an assessment of prospective customers’ premises
  3. Results of the assessment which will include material estimate will be sent to customer service/commercial department
  4. Customer service will open a file for prospective customer and the estimated materials for new connection will be given to same for purchase of materials
  5. Upon purchasing the materials, the prospective customer is allowed to register followed by connection of our services.

How Much to Get Connected

How Much Does It Cost to Get Connected?

Connection fees vary depending on the size of the pipe :

Water Connection:
    

PIPE SIZE (DIAMETER)  

   

 CONNECTION FEES     METER INSTAL. FEES

 

¾”                     

                                

 10.00                                       

60.00

 

 

1”                       

                               

 10.00                                       100.00  

 

1 ½”               

                                   

 10.00                                       150.00

 

2”     

                                                 

 10.00                                        200.00

 

2 ½”    

                                              

 10.00                                        250.00  

 

3”                                                       

 10.00                                       300.00

 

Sewer Connection:

CUSTOMER CATEGORY            CONNECTION FEES
FAMILY                                                        50.00

BUSINESS                                                 100.00

 

* All payments are made in United States dollars

How to Make Payments

How to Make Payments

How Can A Customer Pay For Our Services

  • Monthly bills for services used are delivered to customers at the end of the month
  • Bills can be paid to the cashier’s office/accounts department after which time the cashier will issue you official receipt with LWSC’s stamp for the amount paid
  • If you make payment to any of our recognized banks, take the deposit slip plus your monthly bill to the cashier’ office/accounts department and obtain LWSC’s official receipt

Instant Services Payment

  • Obtain an instant printed bill for the requested instant service from the billing section/commercial department
  • Take bill to the cashier’s office/accounts department and make payment
  • The cashier will issue you official receipt for the requested services
  • Take official receipt and bill to the billing section/commercial department so that service paid for will be deliver to you instantly

Reconnection Fees

Reconnection Fees After Disconnection of Delinquent Customers

CATEGORY OF CUSTOMER     RECONNECTION FEES (USD)

 

FAMILY    

                                            

 

5.00

 

BUSINESS                                  

 10.00

 

 

Penalties

Penalties

  • ILLEGAL CONNECTION: Disconnect and back bill for three months before regularization of status
  • DAMAGE OF INSTALLED WATER METER

 

METER SIZE                     AMOUNT PAYABLE (USD
¾”                                               

 

75.00

 

 

1”                                                   

 115.00

 

1 ½”                           

                   

 175.00

 

2”                                                   

 215.00

 

2 ½”                                               

 275.00

 

Water and Sewerage Tariffs

Water And Sewerage Tariffs

Water

FAMILY  

1 – 2,250.00 GALS
ADDITIONAL ABOVE 2,250.00 GALS

L$0.10/G
L$0.25/G
FAMILY (MAMBA POINT)
1 – 2,250.00 GALS
ADDITIONAL ABOVE 2,250.00 GALS
L$0.25/G
L$0.40/G
BUSINESS
1 – 500,000 GALS
ADDITIONAL ABOVE 500,000 GALS
US$0.008/G
US$0.0075/G
BUSINESS (MAMBA POINT)
1 – 500,000 GALS
ADDITIONAL ABOVE 500,000 GALS
US$0.012/G
US$0.010/G
KIOSK/STANDPIPE
L$0.17 PER US GALLON
BULK CARRY CUSTOMER
1 – 1,000 GALS
ABOVE 1,000 GALS
US$0.0075/G
US$0.007/G
LWSC WATER TANKER

500 GALS
1,000 GALS AND ABOVE
(AROUND MONROVIA)

500 GALS
1,000 GALS AND ABOVE

US$0.024/G
US$0.025/G
 

US$0.030/G
US$0.030/G
(GSA ROAD, PAYNESVILLE, GARDNERSVILLE, VIRGINIA, ETC.)

 

Sewerage

  • TWO – THREE-BED ROOM HOUSE                     US$10.00 PER MONTH
  • FOUR-BED SINGLE BUILDING                             US$15.00 PER MONTH
  • TWO-APARTMENT BUILDING                                US$50.00 PER MONTH
  • HOTEL                                                                         US$250.00 PER MONTH
  • OTHER COMMERCIAL CENTER                           US$75.00 PER MONTH

 

Vacuum (Sewer) Truck Service

  • AROUND MONROVIA                                               US$80.00 PER TRIP
  • BUSHROD ISLAND                                                  US$100.00 PER TRIP
  • GARDNERSVILLE/PAYNESVILLE                          US$150.00 PER TRIP

     OUTSIDE OF MONROVIA                                                 NEGOTIABLE